Under the responsibility of the Director of Student Services, the Social Service Officer is responsible for working collaboratively with students, faculty and staff to create, maintain and promote a positive, healthy and safe living and learning environment, within the Vanier College community.

More specifically, but not limited to, the Social Services Officer will be:

Student Advocate:

• • Providing independent, objective, and confidential guidance through which students may seek the just, fair and equitable resolution of complaints or perceived infringement of policy or procedure which falls under the jurisdiction of the College;
• Advising students of their rights and responsibilities;
• Informing and providing guidance to students and, upon request, to members of the Vanier community on institutional policies and procedures and their application;
• Advising students about the various informal and formal administrative channels available for addressing an issue that may become the object of a complaint;
• Promoting a constructive informal approach to conflict resolution until such time as formal steps become necessary. The Advocate will guide the student through these steps and may act as a support person and speak on their behalf at any related meetings;
• Using discretion to determine type of support offered by the Advocacy Services and the internal priority that a case is given;
• Serving on relevant College committees and participating in the review of pertinent College policies, guidelines and procedures as requested by the College;
• Promoting and disseminating information on Student Advocacy Services to the Vanier College community;
• Maintaining records of all formal actions.
• Other related tasks which fall within the scope of the mandate of this position may be assigned.

Schedule: Mon – Fri, 9:00 a.m. – 5:00 p.m. (35 hours/week)
Contract: A.S.A.P. until December 20, 2024
Classification: Agent.e. de service social (Social Services Officer)

Qualifications

• Undergraduate degree from an accredited program in human relations, or other related area.

Conditions related to the specific position:

• Recent and relevant experience in roles that require exceptional analytical and problem-solving skills, using a variety of conflict resolution techniques; to that end, experience leading formal or informal mediation processes is an asset;
• Understanding of Vanier College policies and practices; and to be able to provide effective guidance or refer students to appropriate resources, as necessary;
• Ability to exercise independent, sound judgement and prudence in dealing with sensitive, confidential maters;
• Ability to effectively multi-task, prioritize cases and work with short deadlines (many inquiries need to be treated urgently in order to respect College deadlines or defuse high-pressure or conflictual situations);
• Demonstrate and uphold values and principles of integrity, responsibility, inclusiveness and equity in all situations
• Be strong listener and an empathetic communicator, with the ability to interact effectively with a diverse group of students and individuals at all levels of the College;
• Have exceptional interpersonal skills, including diplomacy, empathy, persuasion and sensitivity in all interactions;
• Excellent English oral and written competencies (to be tested);
• Good French oral and written competencies (to be tested);
• Intermediate knowledge of Microsoft Office Word (to be tested);
• Basic knowledge of Microsoft Office Excel (to be tested);
• Basic knowledge of Microsoft Office PowerPoint (to be tested)

Reference number: PSP-23-24-3242
Job category: Special Care Counseling
Department/Services: Services for Students
Immediate Supervisor: Christina Cichon
Position status: Full-Time, Specific Project
Contract length: Until December 20, 2024
Work location: Cégep Vanier
Work schedule: Mon – Fri, 9:00 a.m. – 5:00 p.m. (35 hours/week)
External posting start date: January 11, 2024
External posting end date& time: January 17, 2024 at 5:00 p.m.
Salary scale: $49,456 - $87,626
Expected start date: February 12, 2024