IT User and System Support Technician, Class Principal

  • Full Time

Reference number : S-22-23-2796
Job Category (Job Alert) : Information Technology and Multimedia
Department : Information Technologies
Services : Information Technologies Support Services
Immediate Supervisor’s Name : Ali Ullah
Position Status : Regular Full-time
Length of the contract : Permanent
Work Location : Vanier College
Work Schedule : Please see job description
External Posting Start Date : 2022-07-19
External Posting End Date and Time : 2022-08-15 17:00
Salary Scale : $24.78 – $35.67
Expected Start Date : 2022-09-12

Vanier College is an English-language public college with more than 6000 daytime students from over 90 different nationalities. We have a thriving Continuing Education division that provides services to adult learners, international students as well as to community and corporate clients.

Vanier has approximately 1000 employees and offers a stimulating work environment and a beautiful green campus. Our dynamic faculty and staff enjoy numerous benefits including an employee assistance program, employee fitness programs, professional development, daycare, educational fee waivers as well as music concerts and other activities.

Our institution is committed to ensuring representation in its community; consequently, Vanier College welcomes applications from members of visible minorities, ethnic minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities. The institution maintains its commitment to excellence in Education and recognizes that increasing the diversity of its staff supports this objective.

We offer a remarkable range of job opportunities so we invite you to navigate our job postings and apply so that you too can become a proud member of the Vanier College Community.

Description :
Reporting to the Manager of Help Desk and User Experience, the IT User and System Support Technician, Principal Class, provides assistance to the Vanier College Information Technology users and performs maintenance to technology systems. The technician is part of our frontline team responsible for service delivery to our community. The technical duties, at a system/network administrator level, relate to the overall organization and operation of computer labs, computer networks, and associated software. More specifically, but not limited to, the Technician:

  • Assumes responsibility for the overall operation of computers, networks, and associated software and equipment according to the College priorities and policies, and the standards and practices of information technology at the College;
  • Monitors security of the technology physical facilities, network, and computer/software of College departments;
  • Monitors and evaluates current developments in the area of responsibility and make recommendations for anticipated future requirements;
  • Prepares technical specifications and standards for the purchase of hardware and software based on the needs of client departments;
  • Provides support to Help Desk technicians;
  • Provides and maintains documentation for the equipment and services under their responsibility;
  • Liaises with hardware/software vendors and suppliers on behalf of client departments;
  • Participate actively, with their Manager, in managing priorities in order to maximize service performance as per standards;
  • Participates in IT Centre operations;
  • Performs nightly closing tasks;
  • Participates in the new employee onboarding process for IT;
  • Participates in the offboarding process for departing employees, ensuring accounts and accesses are closed and equipment is recuperated;
  • Engage with the community as per a service approach;
  • Manages Active Directory, Group Policies, AD Users, Exchange Users;
  • Monitors Network/System alerts and corrects problems when necessary;
  • Provides and maintains documentation for the equipment and services under their responsibility;
  • Participates as required in the Help Desk and other college-wide information technology technical support services and/or coordinates other support staff in these activities;
  • Participates in the maintenance and upgrading of service processes and systems;

Other related tasks which fall within the scope of the classification of this position may be assigned.

Schedule: Monday to Thursday, 2:30 p.m. to 10:30 p.m. and Friday 1:00 p.m. to 9:00 p.m. (35 hours per week)

Summer Hours: Monday to Friday, 1:00 p.m. to 9:00 p.m

Classification: Technicien ou technicienne en informatique, classe principale (Data Processing Technician, Principal Class)

Requirements :


  • DEC in Computer Science or equivalent 4 years experience as a technician, ideally in a service organization (ITIL based)

Conditions related to the specific position:

  • Strong English oral and written communication skills (to be tested);
  • Functional French oral and written communication skills (to be tested);
  • Knowledge of Microsoft EUC (windows) and the configuration and installation of computers and computer labs (to be tested);
  • Knowledge in Information Technology Infrastructure Library (ITIL);
  • Knowledge of IT Service Management (ITSM);
  • Knowledge of imaging software, and software deployment systems (SCCM);
  • Knowledge of Internet/Intranet services such as e-mail, web technologies, authentication, and security;
  • Knowledge of network technologies, including: cabling, network protocols, configuration and maintenance of network servers, and network security;
  • Strong ability to work with users and find solutions to their computer and network related problems;
  • Ability to coordinate and collaborate with other staff and network users;
  • Knowledge and expertise in Microsoft Office 365 is an asset;
  • Knowledge and expertise in the educational sector an asset;

Comments :
If your work experience has changed since your last visit, please be sure to attach a new resume.

Note that a cover letter is mandatory, please be sure to attach yours.

If you are applying on a mobile device (smartphone, tablet), you will receive an acknowledgment email asking you to go update your file by attaching your CV in order for your application to be considered.

We thank all those who apply, however only those selected for an interview will be contacted.

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